In an effort to challenge the OSI team to continually improve our service, I periodically ask our senior staff to read books that I think will help them better serve you - our customers. Recently, our team just finished reading The Breakthrough Imperative. From time to time, I will pass these books along for your information.

Here is a brief synopsis of The Breakthrough Imperative from the book’s publisher:

Mark Gottfredson and Steve Schaubert, consultants and former managers themselves, interviewed more than 40 CEOs from both industry and the nonprofit sector, conducted an intensive study of what successful managers do right-and the rest do wrong-and drew on their own combined 50-plus years of experience at Bain & Company, where their insights have consistently been found in the pages of the Harvard Business Review. Together they came up with the straightforward principles-deceptively simple yet remarkably powerful-that everyone must follow if they're to succeed at achieving breakthrough results:

1. Costs and prices always decline
2. Market position dictates strategy
3. Profit pools don't stand still
4. Simplicity gets results

Although seemingly simplistic, mastering these four laws means mastering the basics of great management-a foundation on which to build the rest of one's management strategy. Whether you're managing one assistant, or a multinational corporation, a single division, or an entire nonprofit, The Breakthrough Imperative presents these core laws of business to set you on the road to stellar results.

Click here to read the full description.

Please include in your reading list (doctors and managers) "The Disney Way", and "Built to Last" by James C. Collins. These books let your team understand that practice success is "team success".